FAQ’s

1. Your Account & Orders

With the great pleasure we are offering you our goods
• Fashion satisfies our willingness to be attractive
• That is why we are offering you the result of great market and technological
• The unique combination of fair pric
Eextraordinary style and perfect quality So, this circumstance forced all leading successful companies to explore all needs and wishes of different groups of potential clients very deeply.

2. Payments

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within .72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

3. Shipping & Returns

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

4. Has Coronavirus affected Lusion Shop's Service?

We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply. We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched.. 70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.

5. Can I expedite my shipping?

Yes! We offer the following expedited shipping options:
➼ Ground Shipping – UPS
➼ 3 Day Select – UPS
➼ 2nd Day Air – UPS
➼ Next Day Air Saver – UPS
➼ Next Day Air – UPS
➼ Next Day Air Early AM – UPS
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